Talk to us.

Our contact details are being updated. In the meantime, the frequently asked questions cover most of what customers write in about.

We answer every message within one business day, Monday to Friday. Messages that arrive over a weekend or a public holiday are answered on the next working morning.

Have your order number ready, the one starting with NAV. It is in your confirmation email and on your order page, and it lets us find the parcel without a back and forth.

If you have an account, the fastest route is your account page, which shows every order and its current status. For what happens after dispatch, see shipping and delivery.

We work with a small number of retailers, practitioners and churches. Tell us who you are, where you are, and which of the oils you have in mind, and we will send pricing and minimums.

For interviews, features or anything involving the family's story, write to the same address and mark it for the founders. We would rather answer properly than quickly.